IFTA

Frequently Asked Questions (FAQs)

This Frequently Asked Questions (FAQs) page provides clear and transparent information about the role, services, and procedures of IFTA (International Financial Transactions Authority) (“IFTA”, “we”, “us”, or “our”). It is designed to help individuals and organizations better understand how cases are submitted, reviewed, and managed through our platform.

If your question is not addressed here, our customer services team is available to assist you.

1. What is IFTA?

IFTA is an independent authority that facilitates the submission, review, and handling of international financial transaction-related cases. Our role focuses on structured case intake, documentation review, coordination, and communication in accordance with applicable policies, procedures, and compliance considerations.

2. Is IFTA a regulator, law enforcement agency, or court?

No. IFTA is not a court, regulator, or law enforcement body. We do not issue judgments, penalties, or binding legal decisions. Our services are administrative and procedural in nature, supporting case assessment and structured communication.

3. Who can submit a case?

Cases may be submitted by individuals, companies, or authorized representatives who believe they have a legitimate financial transaction-related matter requiring review or clarification.

Submissions must be lawful, accurate, and made in good faith.

4. How do I open a case?

To open a case, complete the Open Case form available on our website. You will be required to provide:

  • basic personal or organizational details;
  • a clear description of the matter;
  • relevant supporting documents;
  • valid contact information.

5. Is there a cost associated with opening a case?

Submitting a case request is generally available without an initial fee. However, certain advanced services, extended reviews, document verification processes, or additional assistance may involve fees.

Any potential costs will be communicated transparently by our customer services team before any payment is requested.

6. How long does the review process take?

Many cases receive an initial response within 48 hours. However, timelines may vary depending on:

  • case complexity;
  • quality and completeness of documentation;
  • verification requirements;
  • operational workload.

Complex cases may require additional time for proper review.

7. What types of documents are required?

Documentation requirements depend on the nature of the case. Common examples include identification documents, transaction records, contracts, correspondence, and other relevant supporting evidence.

8. How is my data protected?

IFTA applies administrative, technical, and organizational safeguards to protect information submitted through our platform. Data handling practices are governed by our Privacy Policy and Security & Data Protection Policy.

9. Will my information be shared?

Information may be shared only when necessary to:

  • process and review a case;
  • comply with legal or regulatory obligations;
  • protect the integrity of IFTA’s operations.

IFTA does not sell personal or case-related data.

10. Can I update my case after submission?

Yes. If you need to provide additional information or correct submitted details, contact customer services and reference your case number. Updates are reviewed on a case-by-case basis.

11. Does submitting a case guarantee a result?

No. Submitting a case does not guarantee approval, recovery, enforcement action, or a specific outcome. Each case is assessed individually based on the information provided.

12. What happens if a case is incomplete or inaccurate?

Incomplete, inconsistent, or misleading submissions may be delayed, require additional clarification, or be declined. Providing accurate and complete information helps avoid delays.

13. Can cases be rejected or closed?

Yes. IFTA reserves the right to refuse, suspend, or close cases that are abusive, fraudulent, unlawful, outside scope, or unsupported by sufficient information.

14. How can I protect myself from fraud or impersonation?

Always verify official communications, avoid sharing sensitive information through unsecured channels, and be cautious of unsolicited messages claiming to represent IFTA.

15. How do I contact customer services?

For assistance, questions, or case-related inquiries, contact us:
Email: info@ifta-clearance.com
Website: ifta-clearance.com

16. Updates to This FAQs Page

This FAQs page may be updated periodically to reflect operational, procedural, or policy changes. Updates will be published with a revised “Last updated” date.